1and1 and ixWebHosting are two web hosts based in the US. They provide both Windows hosting and Linux hosting, and offer some upgrade options for these two services.
Regarding the Windows hosting solutions, we will make a comparison based on our careful monitoring and reviews, as well as a number of user feedback. From the comparison, you are going to figure out which web host charges lower fees, offers better features, has faster servers, and offers more responsive support.
In fact, you can get some hints for the answers from the following ratings.
Do They Offer Cheap Prices?
1and1 provides 3 unlimited plans for Windows hosting, and it is now promoting all the plans with surprising discounts. For the initial term, the costs can be as low as $0.99/mo, $4.99/mo and $8.99/mo. But three things are worth notice.
- The special prices are exclusive to the first year’s subscription.
- The renewal prices are $7.99/mo, $9.99/mo and $14.99/mo, which are not so affordable.
- 1and1 full refund guarantee is valid for the first 30 days.
ixWebHosting offers 2 plans which are also featured with “unlimited” storage and domains. These plans are promoted with the prices starting at $4.5/mo and $9.95/mo which look quite good. But still, the renewals require at least $12.95/mo and $14.95/mo, which is a little bit expensive.
For the refund policy, ixWebHosting allows 30-day full refund, and a refund of unused services within 90 days. You can choose which refund guarantee to take advantage of according to the real condition.
Judgment: Both are affordable choices if you only want to stay with a web host for one year or a little longer. But the renewal fees are very high, considering that the affordable hosting providers like Host4ASP.NET have plans charging less than $7/mo for the renewal.
Do They Offer Rich Windows Hosting Features?
1and1 and ixWebHosting are generous for offering rich storage, email accounts, bandwidth, etc. for all customers. With either of them, you get unlimited disk space and bandwidth, and can host multiple domains for free.
However, when it comes to the Windows hosting technologies, neither of them is satisfactory. This is not only because their Windows Server and many other critical features are out of date, but also because they don’t offer some commonly used features.
For example, although the latest version of Windows Server is 2012 R2, ixWebHosting still only offers Windows Server 2003, which is unreasonable. As for 1and1, it adopts ASP.NET MVC 3/4, but most modern providers utilize the versions from 1-6. More detailed information is available in the comparison below. Host4ASP.NET is mentioned here because of its rich features.
|Plan||Unlimited Windows||Business Plus||Advance|
|Windows Server||Unknown||2003||2012 R2|
|ASP.NET MVC||3/4||Unknown Version||2/3/4/5/6|
Judgment: Neither offers Windows hosting that is rich-featured enough, which may lead to an unhappy using experience.
Are Their Services Reliable and Fast?
1and1 is a large company that owns its self-serving data centers which feature well-maintained systems for air conditioning, security and power supply, as well as multiple redundant connections. This provider has been trying to guarantee 100% uptime, but as monitoring shows, its uptime is about 99.9%.
ixWebHosting, backed by a data center with quality hardware, also provides reliable Windows hosting services. The uptime for its servers and network is usually over 99.9%, and few accidents happen and affect the end users.
As for speed, however, neither of 1and1 and ixWebHosting does a satisfying job. The reasons for this result are not clear yet, while the server specification, network capacity, maintenance and many other factors can all affect the speed.
To make a better comparison, we will display the two web hosts’ server response time as well as that of Host4ASP.NET, the company mentioned before.
Judgment: Both web hosts can keep your website highly accessible, but the slow speed may affect the user experience and SEO.
Which Does Better in the After-Sale Support?
Due to the large customer base and the wide range of services, 1and1 and ixWebHosting have prepared a large support team to get their customers covered. But the facts tell that they haven’t paid enough attention to the quality of their support related to Windows hosting.
In below, we will analyze their technical support from several aspects.
- Contact – You can send your questions to the support team of 1and1 and ixWebHosting via the ticket system, or by making a call quickly. A difference is that ixWebHosting also offers live chat but 1and1 doesn’t.
- Support responses – Neither of the two companies makes really quick responses to tickets. You may wait one day or longer for the reply to a single ticket. Their phone support is efficient, but this method is only suitable for seeking solutions to simple issues.
- Accuracy of the answers – It seems that most of the two web hosts’ support agents don’t know much about Windows hosting. This issue has been widely complained.
- Knowledgebase – 1and1 and ixWebHosting have already made a knowledgebase which is helpful if you are looking for some basic information about Windows hosting, such as IIS, email setup and database management.
Judgment: They are not leading the trend when it comes to the Windows hosting technical support.
Summary: Are They Great Choices for Windows Hosting?
No. Although they charge quite low fees for the first term, the support, speed, and features are far from being great. If you want all your possible needs to be met or look to offer your visitors a good user experience, you’d better consider another Windows hosting provider.
If this is the case, the following ones are good choices.