Founded in 1997, Alentus has been best known for Windows web hosting, although it also offers many other services like WordPress hosting, reseller hosting and dedicated servers.
Alentus once gained a fast growth in the early years of its establishment, but since 2012, many users have chosen to leave due to the decline of the service quality. According to the users, the technical support becomes slow and useless, and various server issues occur, which makes their hosting experiences terrible.
This Alentus review will present the pros and cons of the companies’ Windows web hosting. The details are going to tell you why Alentus is not a good choice for you.
Pros of Alentus Windows Web Hosting
Alentus is able to keep your website data safe. Besides, it offers a money back guarantee to attract new customers to try.
All of Alentus Windows hosting plans include database and website backups which are performed automatically on a daily basis. Since the backups are free, you don’t have to pay any extra fee to ask your hosting provider to keep your data secure.
30-day money back guarantee
All the Windows hosting users are well backed by a 30-day refund guarantee. With this guarantee, you are entitled to a full refund if you cancel the service you use within the first 30 days of service activation or automatic account renewal. Maintenance fees and setup fees are non-refundable.
Cons of Alentus Windows Web Hosting
According to our investigations and reviews, the Windows hosting plans offered by Alentus are not competitive in any of the important aspects such as feature, price, stability and technical support.
Alentus offers 4 Windows hosting plans whose prices are not competitive at all. If you pay the plans annually, the costs are $8.95/mo, $12.95/mo, $21.95/mo and $44.95/mo. In the case that you choose the quarterly term, the prices increase, and you have to pay several dollars more per month.
The popular Windows hosting providers nowadays, like WinHost and Host4ASP.NET, provide affordable plans that charge less than $4/mo, as well as advanced plans. This makes sure that they are suitable choices for almost anyone. Alentus, however, may need to change its pricing strategy in order to attract more customers.
Although it charges very high fees for the Windows hosting plans, Alentus doesn’t provide ample server resources or the latest features. Below are some things that you need to pay attention.
- The versions of some development features like ASP.NET, ASP.NET MVC, Perl and Silverlight are outdated. For example, ASP.NET is only available in the versions of 2.0, 3.0 and 3.5, while 4.5 and 5 have already been released.
- Alentus doesn’t mention the version of the Windows Server.
- It is unclear which control panel is available in the company’s Windows hosting plans.
- The email service is not reliable at all. You may lose emails for unknown reasons, and the spam filter doesn’t work properly.
For more information about the features, read the comparison between Alentus Value.NET plan and an affordable plan offered by Host4ASP.NET.
|Disk Space||2 GB||10 GB|
|Isolated Application Pool||No||Yes|
|Windows Server||Unspecified||2012 R2|
|Claim It||–||Link Activation|
Alentus guarantees 99.999% network uptime. According to the official information, the company has spent over one million dollars in building the two data centers in Alberta, Canada and Ohio, the US. And its multi-homed network is redundant enough to exceed 99.999% availability.
However, the monitoring results have told a different story because the overall service uptime of the company’s services barely reaches 99.9%. Sometimes the percentage even falls below 98%. You can see the recent uptime in below.
Slow server speed
Alentus offers much information to convince the potential users that its services are fast. The convincing information includes self-owned data centers, Dell servers, Cisco routers and network monitoring.
But in fact, the company has been receiving low ratings in the hosting speed. Due to the frequent downtimes, you may experience unbearable latencies and service unavailability. Besides, the servers need a long time to make a response, and the page loading time usually exceeds 5 seconds.
Below is our monitoring of Alentus server response speed.
Inefficient technical support
We have heard several Alentus users complaining that their hosting provider’s technical support seems non-existent. When they met troubles and needed to contact the support team, they can hardly reach a real person although technical support is claimed to be available via live chat, tickets and phone.
It seems that the support agents, as well as the web host, don’t care about the customers’ feelings. The technical support, then, becomes a downfall of Alentus.
Should You Try Alentus?
Absolutely not. In fact, you should never try a service with bad uptime and slow speed because you will never succeed by hosting your website with such a service.
If you need a quality Windows hosting plan, we’d like to recommend the following providers which charge low hosting fees while offering rich features, great performance and helpful technical support.