BigRock Review – In-Depth Windows Hosting Analysis

BigRock Review – In-Depth Windows Hosting Analysis

Founded in 2010, BigRock quickly develops itself into a medium-sized web hosting provider. So far, the company has hosted over 100,000 websites worldwide. Their web hosting products cover shared hosting, reseller hosting and specialized hosting.

The company is committed to providing cutting-edge web hosting service for their users. Therefore, they have been investing in technology research and development over years. Besides, BigRock is an ICANN accredited registrar and have received many awards from the industry authorities for domain registration.

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BigRock Review

  • Reputation
    rating 1.5 of 5
  • Price
    rating 1.5 of 5
  • Feature
    rating 1.5 of 5
  • Performance
    rating 1 of 5
  • Support
    rating 1 of 5

Price

BigRock provides four plans for Windows shared hosting – Essential, Premium, Business and Pro. The price of those plans depends on the service duration time and built-in features.

Given that you purchase their products for 1 year, then the monthly price of those plans would be $2.89/mo, $6.09/mo, $9.89/mo and $12.49/mo. If you want to enjoy the lowest price at $1.59/mo, $4.39/mo, $8.29/mo and $10.49/mo respectively, you’d better be well prepared for ten-year partnerships with BigRock for the former two plans and three-year service for the latter ones.

Like other companies in this industry, the company accepts PayPal and credit cards when you make your payment. Also, BigRock also accepts debit cards or other offline payment options such as wire transfer. For your worry-free experience, the company also supports 30 days money back.

Feature

There are four plans in total. For your quick glimpse of BigRock web hosting products, we choose the cheapest plan Essential and the suggested plan Business as examples in feature review. We have listed below some major features for your references.

Feature Essential Business
Disk Space 10GB Unlimited
Monthly Data Transfer Unlimited Unlimited
Emails Accounts 200 Unlimited
Domains 1 1
cPanel Yes Yes
Plesk Yes Yes
ASP Yes Yes
ASP.NET Yes Yes
MySQL Yes Yes
MSSQL Yes Yes
PHP Yes Yes

In general, BigRock supports many cutting-edge technologies, such as Plesk panel and ASP.NET, but apparently there are some disadvantages of their hosting plans. For example, they only provide single domain for Essential and Premium plans. And for Essential plan, users only have 10GB disk space, which would obviously impede their business operation.

Performance

The company promises 99.9% uptime. In fact, BigRock is doing well with an overall uptime of 99.91%. Since its inception, the company only had 9 outages over four years with the longest duration time of 50 minutes.

BigRock uses world-class hardware in their hosting infrastructure. For example, the company uses Dell servers featuring by Intel Xeon-E54 dual quad-core processor. In addition, those servers are under redundant power supplies. Powered by the network of Juniper, BigRock ensures you fast speed and reliable website connections.

Customer service

feature

BigRock provides 24×7 India-based support. You may reach them through live chat, phone (USA toll free) and email. You may also turn to knowledgebase for solutions for common issues. What highlights is that they support two languages – English and Chinese on support pages, which is so customer-oriented and personalized.

However, BigRock support team is not that professional as it is hyped. Based on our studies, customers often wait about 5 minutes to get a reply on live chat (This does not count the automatically popped “How may I help you?”). What’s worse, they barely answer you any question. Sometimes, their live chat just cannot get connected.

Some of BigRock support staffs even need check up before answering you some basic questions such as the hosting features, which is so ironic because they call themselves hosing experts on their official website.

In a word, newly-born BigRock really needs to train their support staff before expanding their business.

Conclusion

Generally speaking, BigRock provides multiple hosting options at relatively low price, but some of those plans perform poorly. Besides, BigRock support service is far from satisfaction. Therefore, the company really needs to attach lots of attention to this part. As a newly-born company, they still have a lot to improve. For your better choice, we recommend other web hosting companies as below.

BigRock ASP.NET Hosting

Website bigrock.com
Plan Essential Plan
Regular Price $2.89/mo
Discount N/A
Coupon Code N/A
Effective Price $2.89/mo
Purchase Security
Full Refund Trial 30 Days
Anytime Pro-Rated Money Back No
Credit Card Yes
PayPal Yes
Check N/A
Basic Features
Free Domain No
Addon Domain No
Hosting Sites 1
Disk Space 100GB
Monthly Bandwidth Unlimited
FTP Account Unspecified
Email 200
Green Powered No
Technology
OS Windows Server 2008
IIS 7.0
Trust Level Unspecified
Application Pool N/A
Classic ASP Yes
ASP.NET Yes
ASP.NET MVC Yes
Silverlight Yes
MSSQL 2008
MSSQL Usage Unspecified
Extra Technology
URLRewrite2 Yes
GZIP No
Remote IIS Management No
SQL Management Studio Access Yes
Web Matrix No
MS Web Deploy No
Visit Online
Website bigrock.com