BigRock is a young company that started in 2010 while HostGator has been in the industry since 2002. Both web hosts provide a wide range of online services, such as domain registration, Linux & Windows web hosting, reseller, VPS, dedicated server, specialized hosting and so on.
As to which one is a better choice of Windows hosting provider, there is no quick answer. In this case, we made the BigRock vs HostGator comparison on their Windows hosting, mainly focusing on the aspects of prices, features, reliability, server performance, and customer service.
Before starting, you can have a look at the following editorial rating table, which is based on our real-time monitoring and customer feedbacks. Hopefully, this table can render you with a rough impression on the BigRock and HostGator Windows hosting services.
|Read More||BigRock Review||HostGator Review|
How BigRock Wins Over HostGator?
As a matter of fact, based our comprehensive investigations, BigRock Windows hosting services are inferior to that of HostGator. However, as the old saying goes, every coin has two sides. The company has performed slightly better than its opponent for providing more plan and payment options.
More choices of hosting plans
BigRock includes 4 Windows hosting packages, which are Essential, Premium, Business and Pro, regularly pricing at $1.59/mo, $4.39/mo, $8.29/mo and $10.49/mo. Note that how the prices rate depends on what billing cycle you select and the prices we mentioned are for the 10-year billing cycle.
As for HostGator, this company offers 2 Windows hosting plans, including Personal Plan and Enterprise Plan, which regularly start at $5.95/mo, $17.95/mo. In fact, the web host offers 20% discount through a default promotion, so the prices of the plans are $4.76/mo and $14.36/mo.
Now good news is that you can even expect a 45% discount for the plans using the coupon code HG45PERCENT, which cuts the prices down to $3.27/mo and $9.87/mo.
From the illustrations above, BigRock provides more choices of hosting plans for users than HostGator. This is, in fact, not a big deal yet good for those who are apt to upgrade or downgrade their current plans.
More flexible payment methods
As for payment, both BigRock and HostGator accept credit card and PayPal which are very convenient and secure. However, if you purchase hosting services from BigRock, you have more payment options, including debit cards, cheque, and other offline payment options.
How HostGator Wins Over BigRock?
With more than 14 years of hosting experience, HostGator is much more reputable in the field than BigRock. Displayed as below, it has gained definite advantages over its rival in multiple aspects, such as the feature offerings, refund policy, and hosting performance.
HostGator is not only concerned about economic efficiency, but also cares about the environment. To help offset server emissions, this web host invests in wind energy that is climate friendly. Besides, HostGator also purchases certified RECs (Renewable Energy Credits), so as to reduce the impact on the environment.
Richer hosting resources & More advanced Windows features
To figure out which company is more cost-effective, we choose 2 plans – Premium and Personal Plan that are approximately priced to dig into their hosting features.
Both of them offer 1 domain, unlimited hosting resources including disk space, bandwidth, subdomains and email accounts. Besides, they both use Plesk control panel which helps users manage their hosting accounts, email accounts, applications and more.
However, apart from what they have in common, there are also differences between them. Now check the following table for detailed information.
|Plan in View||Premium||Personal Plan|
|OS||Windows 2008/IIS 7||2012 R2/2008 R2|
|POP3, IMAP & SMTP||No||Yes|
|Dedicated Application Pool||No||Yes|
|Trust Level||Unspecified||Medium Trust|
|SSL Secure Server||No||Yes|
|How to Claim||–||Coupon Code HG45PERCENT|
According to the table, you can see HostGator is more rich-featured with a slightly lower price. Besides what have been mentioned in the above, HostGator also comes with other beneficial extras.
- Powerful admin tools like Web Based File Manager, Raw Log Manager, Password Protected Directories, Scheduled Tasks and more.
- Free website building tools & 4,500 website templates.
- Free transfer for website, domain, MySQL and script.
Longer money back gurantee
To make your purchase worry-free and risk-free, both web hosting providers offer a certain period of money back. BigRock provides 30-day money back, while HostGator allows 45 days for full money back. In this case, users with HostGator are granted with more flexibility to try out whether the company’s Windows hosting services fit them the best or not.
Besides, HostGator also allows prorated money back after the 45 days, which helps to relieve the risks and worries that users may confront with after their purchases. However, with BigRock, there is no prorated refund after the official guaranteed period.
Better hosting performance
When it comes to uptime and speed, both companies value a lot and guarantee to deliver 99.9% uptime and fast speed. So, what do they do to keep their promises?
BigRock: BigRock has globally distributed data centers and utilizes best-in-class hardware. To be specific, all data centers feature redundant UPS, cooling systems, smoke detection and fire protection. In addition, it uses Dell Rack servers with Intel Xeon-E5 dual quad-core processors, Juniper switches and routers, etc.
According to our monitoring, BigRock is able to achieve a great uptime but fails to do a good job on speed. As the following image presents, BigRock has achieved an average of 99.92% uptime in the past thirty days, which is barely satisfying. As the speed, it performs poorly for consuming nearly 960ms for server responses.
HostGator: HostGator applies top tier data centers located in Provo, UT and Houston, TX. To ensure a maximum of performance, the company utilizes state-of-the-art server hardware, HVAC, redundant power supply and network systems and more. Besides, this web host also provides 24×7 constant monitoring from on-site staffs to keep their servers safe and secure.
With the help of our expert team, we have also done a test on HostGator uptime. Displayed as below, the company has maintained an up to 99.99% uptime record, making sure that users websites are not easily knocked offline. Moreover, it consumes only 338ms for answering to a server request, roughly 184% faster than BigRock.
After reviewing both BigRock advantages and HostGator advantages, let’s move on to the comparison between their technical supports. Since this aspect is one of the top concerns of all-level users, especially the newbies, we will discuss it in the following independent section.
What About Their Technical Support?
Speaking of technical support, there are both common points and differences between BigRock and HostGator. Scroll down to check for more detailed explanations.
What support they are offering?
To deliver high-quality customer service, both BigRock and HostGator provide various support channels 24 hours a day, 7 days a week.
- Live chat – This support is especially helpful for those who are in an emergency but not able to speak fluent English. If this is the case, you can go to their official websites and ask for help simply by clicking the Live Chat button link.
- Email – You’re allowed to ask for help by sending email to their technical staffs and they will reply you as soon as possible.
- Phone – They have their hotline numbers published on the top of their websites and their on-site support staffs are always ready to help. Therefore, anytime you have problems, feel free to call them to get quick and effective answers.
Besides online support, the 2 companies also come with other support resources, with which you can resolve issues by yourself.
- BigRock: this company has a support center where there are a lot of helpful articles relating to FAQs, billing, email, hosting, domain, and security and so on.
- HostGator: this web hosting provider not only has a knowledgebase with a wide range of articles but also provides many video tutorials, multi-category of forums where you can get effective solutions of some common issues.
How about their support efficiency?
It seems both companies do a good job in support. To test their efficiency of support, we tried contacting their support staffs for help through live chat. The result was that we got a reply within 10 seconds from HostGator, while we waited at least 6 minutes before receiving a reply from BigRock.
Besides, according to many customer feedbacks collected by multiple channels, the general customer satisfaction rate of HostGator is higher than that of BigRock. Here displays a snippet of the review.
Conclusion – HostGator Windows Hosting Wins!
From the BigRock vs HostGator comparison, as a web host with longer history, HostGator has more edges over BigRock on almost every aspect due to its cost-effective Windows hosting, rich features, great uptime, fast speed, and fairly responsive technical support.
What makes things even better is that the company has enjoyed an excellent community reputation. Shown in the chart below, 99.98% of the 267 verified customers are consent with the company’s services. In consequence, we sincerely recommend you sign up HostGator to start your Windows hosting journey without any hassles.