Established in 2001, DataPacket is a web hosting provider with multiple hosting plans. It provides ASP.NET hosting under Windows and cPanel hosting under Linux, etc. Today we will review ASP.NET hosting, which is more concerned by consumers with Windows operating system.
Though it has gone through near 15 years, DataPacket was not well-received by users, whether new ones or regular ones. According to our surveys and users’ experience, it is really a nightmare for users to purchase the service from DataPacket. For detailed information, we will review the company on ASP.NET hosting from two perspectives: the pro and the cons.
The Pro – $7.95/mo for Unlimited Resources
$7.95/mo for ASP.NET hosting is competitive among most web hosts. Many users pointed out that they were attracted by this price with unlimited resources and useful technologies on the ASP.NET hosting of DataPacket. Some of them even decided to purchase the service within a relatively short time.
From the description of the ASP.NET hosting, we can learn that the price covers unlimited disk space, unlimited bandwidth, unlimited MySQL 5 databases, etc. Besides, in terms of technologies, the price is also featured by ASP.NET, ASP.NET MVC, LINQ, AJAX, SIlverlight, Classic ASP, Web Deploy Publishing, ASP.NET Full Trust Mode and Plesk control panel. Indeed, $7.95/mo for such a service is relatively cheap.
The Cons of DataPacket ASP.NET Hosting
Impractical 30-day Refund
DataPacket allows users to ask for refund within 30 days, which is a reasonable period of time for users to try and test ASP.NET hosting. However we learned that this promise was not in accordance with the fact.
On the forum, some users revealed the fact that the applications for refund were ignored within 15 days. Though they got refund after repeated mails, the credit cards which were given to scammers were fraudulently charged on adult sites and sites which users had never visited.
Therefore, we have the reason to doubt the credibility of DataPacket. In this situation, the users will take a higher risk in buying ASP.NET hosting from DataPacket.
DataPacket is very confident in its uptime for it guarantees 100% uptime on its official website. In our experience, it is very difficult for most hosting providers to achieve the goal. Even the best hosting deals cannot make a promise like this. Thus the real uptime needs to be further explored.
To test the uptime, we observed a website hosted on DataPacket ASP.NET hosting. With the help of Uptime Robot, we learned that the real uptime of DataPacket is 99.8%, let alone 100% uptime as promised.
What’s more, some users’ accounts were suspended without any reason. You should pay extra attention to that. With accounts suspended, you may lose the data which is important for you. For consumers who try to meet the demands of visitors and want to avoid the loss of data, a better ASP.NET hosting provider will be needed.
Previously, you may be deeply impressed by the terrible uptime. Thus it is not necessary for you are too optimistic about the speed. The real users’ voices were heard that they were tormented by the downtime and some unexpected network issues. Some users even doubted that DataPacket oversold its Windows servers.
On the official website, DataPacket claims to place no more than 30 accounts on a server. As for the truth, we cannot find any evidence to prove that. But we monitored the server speed. In the screenshot below, DataPacket still has a long way to improve the performance.
Bad Technical Support
When faced with problems, you will ask for help from the support team. The technical support does make a big difference to the users’ experience. Obviously, DataPacket has not recognized the importance of the technical support. It upsets many users for the limited online resources and non-existent customer service.
Admittedly, DataPacket has a knowledgebase. But the knowledgebase only includes limited articles, which is far from enough to cover the frequently asked questions. DataPacket really needs to add more articles into this section.
Certainly, the short support holding time and the professional support team can make up for the deficiency. On the official website, DataPacket claims that problems will be handled by qualified system administrators within 5 minutes.
However, to our disappointment, there is no effective way to contact the support team. Neither can we find the live chat on the official website, nor can we contact the staff via emails. You can only contact DataPacket via two ways: phone and ticket system. In fact, no one answers the phones and the tickets in our surveys. The cries for help are ignored with no answers, even with regard to the professionalism of support staff.
Better Web Hosts
To sum up, DataPacket still has a long way to be a good web host. It needs to improve the uptime, the speed and the technical support. Particularly, the promise for money back within 30 days needs to be carried out without any delay and bad intention.
Here better ASP. Net hosting providers on the market, like Host4ASP.NET, WinHost and HostGator, are at your service. All of them are widely recognized to be the best ASP. NET hosting providers with competitive price and better service. If you want more information about them, you can read the table below.