Domain.com Review on Windows Shared Hosting Service

Domain.com Review on Windows Shared Hosting Service

Domain.com, based in Vancouver, Washington, is one of the largest web hosting and domain registration brands. As a part of Endurance International Group, they have been dedicated to providing innovative services and products at a great value since 2000.

At Domain.com hosting, website owners can choose between Linux-based and Windows-based web hosting. For this example, we fill focus on the latter one from pricing policy, control panel, performance as well as customer service aspects.

An Overview of Domain.com

As noted, Domain.com is a reputable hosting provider in the current market. Thus far, it has offered a variety of hosting services ranging from web hosting to eCommerce hosting, web design and domain registration. As a BBB (Business Better Bureau)-accredited company, Domain.com has made a good effort to resolve complaints from any consumers. Below are our editorial ratings based on real customers’ experiences and reviews.

Domain.com
Domain.com Review

  • Overall
    rating 3 of 5
  • Price
    rating 3.5 of 5
  • Feature
    rating 2.5 of 5
  • Performance
    rating 3 of 5
  • Support
    rating 2.5 of 5

What Makes Domain.com Better Than The Rest?

#1: scalable hosting plans & resources

Domain.com offers three ASP.NET hosting plans just on shared servers, including:

  • Basic. This is the cheapest plan and costs $4.75/mo regardless of the billing cycle. It limits FTP logins to 5, MS SQL databases to 10, email addresses to 100, along with one hosted domain.
  • Deluxe. This plan charges twice as much as the basic plan, namely $7.75/mo. Here, customers can get 25 FTP logins, 25 MS SQL databases, 250 email addresses as well as unlimited hosted domains.
  • Ultra. This is the highest priced plan that is fixed at $14.75/mo. The plan allows for 50 FTP logins and 50 MS SQL databases, without any limits on the number of email addresses and hosted domains.

Though Ultra users can create as many mailboxes as possible, each email box has a storage capacity of 500 MB or 10,000 email messages. Most importantly, each plan comes standard with unlimited disk space and unlimited bandwidth, but any accounts that overuse the estimated resources will be fined or even terminated. By the way, customers can get 1 GB cloud storage only from the Linux-base web hosting.

#2: sufficient freebies & extras

As such, Domain.com offers a standard set of freebies for new registrants, including:

  • $100 marketing credit for Google AdWords.
  • $100 advertising credit for Yahoo!/Bing.
  • A free YellowPage.com listing.

To be frank, these are all commonly-seen signup bonuses with hosting providers. On the positive side, this company offers Google Webmaster Tools for users to track and analyze the website traffic daily, and a free drag-and-drop site builder is also useful in the process of developing and managing a website.

#3: eco-friendly hosting environment

Domain.com is also a green web hosting provider. It has been purchasing renewable energy credits (RECS) for wind energy that are equivalent to 150% of the servers’ power. More than that, they still offset employees’ transportation footprint by planting trees via the “Trees for the Future” program.

Domain.com Green Hosting

To expand its influence, Domain.com also donates the used computer equipment for some charitable organizations to reuse, foster and recycle technology. As shown, the staffs and clients of this company are encouraged to live sustainably and healthily.

#4: industry-standard control panel

At Domain.com, different types of hosting accounts will have different admin panels. Windows shared hosting customers can get access to vDeck that is renowned to be among the most user-friendly control panels in the industry. In the knowledgebase, there are certain articles that cover the basic operation of vDeck.

Domain.com Panel Articles

The Main Drawbacks of Domain.com

#1: phone call is US-based and won’t offer technical support

The web host offers non-stop 24/7 customer support via the following tunnels:

  • Live chat. There is a web-based chat window for all needed clients, and the chat representatives are proved to be responsive and polite to any kind of queries.
  • Ticketing system. To submit a support ticket, clients should login to the “Support Console” firstly, and they can expect a response within twenty-four hours as the support department is 24×7-based.
  • Domain.com Support Console

  • Knowledgebase & User Guides. This company also offers public access to the “Knowledgebase” and “User Guides” where all the basics of hosting accounts, passwords and accesses are covered. Most users with advanced needs can find the needed resolutions over there.

A major complaint of Domain.com is that the toll-free telephone support only applies to US-based users. Do not expect technical support via this hotline as it appears to be used by this company’s sales team.

#2: performance is far behind many big companies

Performance is an important element when it comes to web hosting. In this regard, Domain.com does not publish any uptime guarantee rate and also conceals the location of their data centers. Instead, this company only states that their services are supplied from a tier-1 facility where full redundancy, UPS backup, redundant cooling, fire-threat suppression and detection are equipped.

For testing purpose, we’ve kept track of the uptime and speed at Domain.com during the past days. As below, the average network uptime and loading speed of this company are far behind many big names like Host4ASP.NET.

Domain.com Uptime:

Domain.com Uptime Report

Host4ASP.NET Uptime:

Host4ASP.NET Uptime

(Summary: During the last 30 days, the average uptime of Domain.com is tested to be 98.24%, which is much less than that of Host4ASP.NET.)

Domain.com Speed:

Domain.com Speed Report

Host4ASP.NET Speed:

Host4ASP.NET Speed Report

(Summary: It takes up to 3.42s for Domain.com to load webpages, while the loading time of Host4ASP.NET is only 1.25s.)

#3: there are no regular backups for shared hosting users

Usually, customers on VPS hosting plans are allowed to ask for a backup if their VPS is corrupted unexpectedly. However, there is no clear information about whether backup services are guaranteed and available for all Windows shared hosting customers, not to mention when backups are about to be taken.

#4: refund policy is not user-oriented

In the Terms of Service, Domain.com does mention a refund guarantee, and it will provide a full refund for customers who are not 100% satisfied with the service or support within the first 30 days. However, there is no indication that this is provided as standard, and thus we can assume that the guarantee is not applicable on all hosting plans.

Furthermore, if customers cancel accounts mid-term, then this web host will charge 100% of all money that is due to be paid the next term. According to customers’ feedbacks, it usually takes at least 30 days for Domain.com billing team to process an account cancellation request. This is really frustrating.

#5: scripts in the control panel is too limited

In views of scripts, the shared hosting users of this company can install WordPress, b2evolution, Drupal, Joomla and a limited range of other applications right from the control panel.

Domain.com Free Applications

As there is no app installer to simplify the installation and update of each tool and script, users need to do all the work on their own. To expand the number of scripts, they also need to subscribe to the mojo marketplace service that costs extra.

Summary – Not a Worthwhile Option

Domain.com does provide scalable hosting plans and features along with the vDeck control panel. However, it’s not a worthwhile option for webmasters who give the highest priority to performance, support as well as the one-click installer. Following are three recommended Windows hosting companies that are incomparable in the above points.

If you’re looking for more Windows web hosting options, this site is also a good reference.

ASP.NET Hosting

Website domain.com
Plan Basic
Regular Price $4.75/mo
Discount No
Coupon Code N/A
Effective Price $4.75/mo
Purchase Security
Full Refund Trial 30 Days
Anytime Pro-Rated Money Back No
Credit Card Yes
PayPal Yes
Check Yes
Basic Features
Free Domain Yes
Addon Domain Unspecified
Hosting Sites 1
Disk Space Unlimited
Monthly Bandwidth Unlimited
FTP Account 5
Email 100
Green Powered Yes
Technology
OS Windows 2008
IIS Unspecified
Trust Level Unspecified
Application Pool N/A
Classic ASP No
ASP.NET Unspecified
ASP.NET MVC Unspecified
Silverlight No
MSSQL 2008
MSSQL Usage 10
Extra Technology
URLRewrite2 No
GZIP No
Remote IIS Management No
SQL Management Studio Access No
Web Matrix No
MS Web Deploy No
Visit Online
Website domain.com