EasyCGI Review for the Windows Web Hosting Service

EasyCGI Review for the Windows Web Hosting Service

Established in 1994 as an ISP, EasyCGI has been offering Windows shared, Linux VPs and reseller hosting services for a number of years. With half a million websites safely hosted on their servers, this web host is the first choice for small businesses and limited websites.

For whatever reason, EasyCGI was sold out to an international organization called EIG (Endurance International Group) in late 2008. Since then, its performance and support have gone downhill at a dizzy rate. In below, let’s go through both the positive and negative sides of this company.

EasyCGI Review

  • Overall
    rating 3 of 5
  • Price
    rating 2 of 5
  • Feature
    rating 2.5 of 5
  • Performance
    rating 3 of 5
  • Support
    rating 2.5 of 5

Positive Side

Advantage #1: industry-standard 30-day refund guarantee

There is a 30-day refund guarantee on hosting costs. That is, a full refund will be given to EasyCGI customers who don’t like the service and submit their cancellation requests within the 30 days. Needless to say, the fees of domain registration and additional services are totally non-refundable. As a side note, there are up to 287 domain names are ready to use there.

EasyCGI Domain Names

Advantage #2: 99.9% uptime guarantee

The 99.9% uptime guarantee is provided to ensure that all customers’ websites will be online and accessible all the time. As such, EasyCGI equips its data centers located in Boston, USA area with 24×7 security and N+1 power. As there is no any uptime data published on its official page, we’ve kept monitoring their servers and networks via UptimRobot.com.

EasyCGI Uptime Report

The above chart indicates that the uptime of EasyCGI is slightly above 99.9% during the last month.

Advantage #3: instant account activation & bountiful extras

A good thing of EasyCGI is that it offers free account activation for any new accounts. For users who transfer from another web host, the staffs of this company will walk them through the whole migration process at no charge. Most recently, many promotions are now offered to increase customer base as possible, including:

  • $100 Bing/Yahoo! search marketing credit.
  • $100 Google AdWords bonus.
  • Google Webmasters Tools.

Negative Side

Disadvantage #1: slow load speed

As noted, EasyCGI is now publicly-owned by another company and thus share servers and infrastructures with many other hosting providers. How can we expect fast loading speed from a company that does not have independent data centers and just rent one server before starting to offer hosting services? Honestly, there are many customers suffering from the server slowness and connectivity problems:

EasyCGI Slow Speed

Disadvantage #2: unreasonable pricing & limited features

As shown, EasyCGI Windows hosting consists of three packages, and each of them is attached with different price tags and hosting features.

  • Advance X – charges for $9.95/mo regularly and can be ordered at $7.95/mo that is still much higher than that of most web hosts. The intro-level plan allows for 350 GB web space and 3,500 GB bandwidth per month and limits the MySQL databases to 50 and POP3 email accounts to 500.
  • Advance X2 – whose sale price is $15.99/mo that applies to annual billing. The plan allows for 500 GB web space, 5,000 GB monthly bandwidth, 100 MySQL databases as well as 1,000 POP3 email accounts.
  • Advance X4 – costs up to $21.56/mo after discount. This most advanced plan allows for 750 GB web space, 7,500 GB bandwidth and sets no limit on MySQL database and POP3 email account.

On the positive side, this web host supports unlimited FTP accounts, domains and sub-domains under one account. Instead of using the newest Windows Server 2012 R2 and IIS (Internet Information Services) 8, EasyCGI only allows customers to host websites with Windows Server 2008/2003 and IIS 7/6. Plus, many advanced hosting features such as Full Trust, Silverlight, Node.js, IIS Remote Management as well as dedicated application pool are disallowed.

Disadvantage #3: unsatisfying customer support

From the “Support Center”, EasyCGI customers can get free user guides and video tutorials that cover every aspect of building and managing a site. Also, a ticket system is available for unurgent requests. On the flip side, the “24×7 Live Support” is manned by their live chat staffs, and it always takes 8 minutes for initial contact. Below are more customer complaints collected from community websites and forums.

EasyCGI Support Complaints

Disadvantage #4: buggy control panel

EasyCGI uses a self-developed control panel, which has no name for now. This control panel just seems to be pretty generic in view of functions. Although it won’t take much hassle to get familiarized with each section, this control panel is a little bit clunky when compared with other major control panels.

EasyCGI Control Panel

There is no “Try Demo” for the control panel, and its UI (user interface) has been reported to be ugly with almost no graphics.

Disadvantage #5: troublesome one-click install

EasyCGI is more suitable for techies rather than newbies. This is because this company doesn’t have an easy-install app library. That means, clients will have to install popular scripts such as WordPress, Drupal and Joomla on their own. It will cause more or less conveniences for most users, and a small mistake during the process may bring a website down.

Summary – Not Recommended

Obviously, the refund and uptime guarantee offered by EasyCGI are quite standard for web hosting. However, it shouldn’t be a viable option for webmasters who are in great demand on features, loading speed as well as technical support. In below, we’d like to recommend the following top three Windows hosting companies.

ASP.NET Hosting

Website easycgi.com
Plan Advanced X
Regular Price $9.95/mo
Discount 20%
Coupon Code N/A
Effective Price $7.96/mo
Purchase Security
Full Refund Trial 30 Days
Anytime Pro-Rated Money Back No
Credit Card Yes
PayPal Yes
Check Yes
Basic Features
Free Domain No
Addon Domain Unlimited
Hosting Sites 1
Disk Space 350 GB
Monthly Bandwidth 3,500 GB
FTP Account Unlimited
Email 500
Green Powered N/A
OS Windows 2008/2003
IIS 6/7
Trust Level Unspecified
Application Pool N/A
Classic ASP No
ASP.NET 3.0/2.0/1.1
Silverlight No
MSSQL 2005
MSSQL Usage Unspecified
Extra Technology
URLRewrite2 No
Remote IIS Management No
SQL Management Studio Access No
Web Matrix No
MS Web Deploy No
Visit Online
Website easycgi.com