Hostek Review – In-Depth Windows Hosting Analysis

Hostek Review – In-Depth Windows Hosting Analysis

Hostek is one of the senior players in the hosting industry, having been around since 1998. From the beginning, the web host has been keeping customer service as their top priority, with an average ticket response time between 15-25 minutes. Not only does this company grow by word of mouth, but they’re growing by continuous acquisitions.

The first great buy took place in the fall of 2007 in Georgia, USA, and Hostek is still looking for other companies to acquire worldwide. The customer service gives them a head start, but there are some aspects should be given special attention. This Hostek review is written from both Pros and Cons aspects.

Hostek
Hostek Review

  • Overall
    rating 3 of 5
  • Price
    rating 2.5 of 5
  • Feature
    rating 3.5 of 5
  • Performance
    rating 3 of 5
  • Support
    rating 2.5 of 5

The Highlights of Hostek

1. Customer Satisfaction & Customer Service

To provide the best overall hosting value, Hostek starts first and foremost with customer service, and there are plenty of customers’ praises on the their “Testimonials” page. Those reviews are made by both old and new customers whose hearts go after the super “Fast and Effective” support.

Hostek Customer Service

However, only a few “Hostek Reviews” can be found in online forums or communities, which is pretty dubious for a company that has been in existence for nearly 17 years. Within their contact page, there are three different options for users to choose from:

Hostek Support Options

  1. Online Support Ticket – This is the preferred method of support, and anyone clicking to submit ticket will get a professional-like ticket form. To get accurate and quick reply from the support team, users shall provide both issue details and extra helpful details. The option to view existing tickets is only meant to existing customers.
  2. Live Chat – That’s a great option for those easy and short questions that aren’t time involved. The “Chat” button is placed on every webpage, which ensures any inquiries and other requests will be quickly attended by the online representatives.
  3. Phone Call – The phone support is 24×7-based, and all staffs are coming right from the US. Two different hotline numbers are available for troubled customers, and there is no extra fee for this means of support.

Hostek Knowledgebase Section

Here is a wiki based knowledge base for Hostek.com clients. As shown, the category consists of five main sections, and anyone can create new articles or edit existing ones over there. Also, there is a FAQ section to collect and display the most frequently asked questions. The integration of Facebook, Twitter and YouTube also adds a touch of professionalism.

2. Free Trial for the First Month

Hostek offers a wide range of services from shared hosting through to virtual private servers. The shared plans are available for Windows and Linux operating systems, including:

  1. Personal – is a intro-level Windows shared plan that allows for unlimited site disk space, unlimited monthly bandwidth, 1,000MB MySQL database, 5 domains, 500 MB email space and 1,000MB MS SQL server. It costs $6.99 per month on a regular basis.
  2. Business – is a much expensive shared plan that supports unlimited disk space, unlimited data transfer, 3,000MB MySQL database, 3 domains, 5,0000MB email space, 4,000MB MS SQL Server. Its price is $14.99 each month.

There is a free 1-month trial for subscribers signing up for “Personal” or “Business” plans on either monthly or annually billing cycle. That means, there is no hosting fee for monthly service, and users will save $6.99 for annual purchase.

Note that, the price after the first 1 month will be charged on regular rate, and a .com domain usually costs $10.97/yr. Frankly, the price is less competitive when compared with other high-quality but cost-effective companies like Host4ASP.NET.

3. Adequate Technical Specs

In addition to general web hosting features, Windows users can get a wealth of ASP.NET and database related hosting features. To name a few,

  • Email hosting features – email accounts (IMAP/POP3), unlimited email forwarding/alias, web-based email, mailing lists, content filtering, etc.
  • Programming and frameworks – PHP5 hosting with FastCGI, Silverlight, ASP.NET MVC, free shared SSL certificate, ASP.NET & Classic ASP, etc.
  • Database hosting features – MS SQL Server 2008/2008 R2/2012, SQL Management Studio Access, ASP.NET ReportViewer Control, full text search, etc.
  • Windows hosting features – Windows Server 2012 R2, IIS Remote Management, IIS 8 URL rewrite, isolated application pool and Full Trust level, etc.

Following are the pricing details of add-on services:

Hostek Add-On Services

The Shortcomings of Hostek

1. Fluctuating Performance

It seems there is no much negative stuff to be said about Hostek, but the deteriorating performance has been a growing problem especially for shared hosting users. That being said, some webmasters are bound to get a bit greedy with their share of the server resources and thus affects the overall performance.

From our speed test via Pingdom.com, this company takes an average of 9.06 s to load, and the slowness will be a deal breaker as most companies only takes 791ms to respond, such as Host4ASP.NET.

Hostek Speed:

Hostek Speed Report

Host4ASP.NET Speed:

Host4ASP.NET Loading Time

2. No Data Center Information & Poor Uptime

They claim to give users a reliable foundation by building full redundancy into their infrastructures. Meanwhile, they provide 99.999% network uptime and backs it up with an impressive 200% credit for any unexpected downtime. There is a group of engineers monitoring on users’ networks, and the server status, such as incoming server maintenances and system updates, can be known via their “Server Status” page.

Hostek Poor Uptime

However, there is no detailed information regarding their data centers, and many strict requirements are included within their “Service Level Agreement”. This is a real-time record of Hostek, and the average uptime is pretty frustrating.

3. Refund Is Disallowed via BitCoin

If customers feel for any reason that the web host is not providing the level of services as they expect, there is a 30-day money back guarantee at each plan. If the cancellation is within the first 30 days, clients will be refunded any unused hosting credits and the current account setup fee. Even after that period, they can receive a refund of any full month(s) of hosting service upon request.

Note that, domain registration or renewal fees are not available for refunds. Most importantly, payments made via BitCoin won’t be refunded. This company reserves the right not to issue a refund for some payment types other than:

  • Visa.
  • PayPal.
  • Discover.
  • MasterCard.
  • American Express.

4. Not Good Control Panel

Another highlight of this company is free iPhone APP for hosting control panel, and mobile users can manage DNS, FTP accounts, MS SQL databases and email users right from their smartphones. For advanced features, Hostek clients should use a web-based control panel that is self-developed and unfamiliar to most users.

Hostek Control Panel

The UI seems to be clean but is feature-limited when comparing to the most popular control panels like WebSitePanel. Besides, there is a learning curve involved, and webmasters must spend more or less time and efforts to get used to it. The integrated auto-app installer only supports several applications, and the absence of WordPress is a major setback for them.

  • Mura.
  • Joomla.
  • Magento.
  • DotNetNuke.
  • osCommerce.

The Bottom Line

They have a combination of rich features and excellent support but can hardly be a recommendable choice due to the discouraging performance and hard-to-use control panel. Following are 3 top Windows hosting companies that are well worth your money.

ASP.NET Hosting

Website hostek.com
Plan Personal
Regular Price $6.99/mo
Discount N/A
Coupon Code 1MFUN-ASP
Effective Price $6.99/mo
Purchase Security
Full Refund Trial 30 Days
Anytime Pro-Rated Money Back No
Credit Card Yes
PayPal Yes
Check No
Basic Features
Free Domain No
Addon Domain Unspecified
Hosting Sites 1
Disk Space Unlimited
Monthly Bandwidth Unlimited
FTP Account 10
Email 500MB
Green Powered N/A
Technology
OS Windows Server 2012 R2
IIS 7
Trust Level Full Trust
Application Pool Yes
Classic ASP Yes
ASP.NET 2.0/3.5
ASP.NET MVC 5.1/5.2
Silverlight Unspecified
MSSQL 2008/2008 R2/2012
MSSQL Usage 1,000MB
Extra Technology
URLRewrite2 Yes
GZIP No
Remote IIS Management Yes
SQL Management Studio Access Yes
Web Matrix No
MS Web Deploy No
Visit Online
Website hostek.com