Intermedia Review on the Windows Hosting Service

Intermedia Review on the Windows Hosting Service

This Intermedia review is carefully formed to help users have a deep understanding of the company as well as evaluate whether it offers quality Windows hosting services or not.

Based on our editors’ comprehensive investigations together with more than 100 reviews from real customers, this review is going to thoroughly analyze the price, feature, uptime, speed, and customer support of Intermedia Windows hosting packages. Now scroll down to read more detailed illustrations.

Intermedia Review

  • Overall
    rating 2 of 5
  • Feature
    rating 1.5 of 5
  • Speed
    rating 1.5 of 5
  • Uptime
    rating 1.5 of 5
  • Support
    rating 2 of 5

Brief Introduction to Intermedia

Founded in 1995, Intermedia is a US-based company headquartering in Mountain View, CA. This company focuses mainly on providing various essential IT services for small-to-medium sized businesses, including hosted exchange, email archiving, web hosting, and so on.

According to its website, Intermedia now has more than 700 employees managing its data centers to ensure users worldwide with a worry-free hosting experience. However, by our surveys, the company is not competitive in the industry for multiple reasons that we will detail as below.

Hosting Plans & Prices

At present, Intermedia has released four Windows hosting plans, including Basic, Standard, Advanced, and Preferred. It prices these plans at $15.95/mo, $29.95/mo, $49.95/mo, and $89.95/mo for users choosing 12-month billing terms. And for those who choose to pay monthly, it raises the prices to $19.95/mo, $35.95/mo, $55.95/mo, and $99.95/mo.

Frankly speaking, Intermedia shared Windows hosting is the most expensive among the 50+ companies that we have reviewed in the past months. Compared with those best cost-effective Windows hosting providers, it is by not means budget-friendly for all-level users.

Flexible Payment MethodAs for the payment methods, Intermedia accepts only American Express, Diner’s Club, Discover, Master Card, and Visa, which may cause some potential inconvenience for users who prefer other credit card options or PayPal.

In addition, there is no clue about whether Intermedia includes a full money back guarantee within its Windows hosting plans or not. Therefore, it may be to some extent risky for users to get their money back if in any case they are not satisfied with Intermedia hosting services.

Basic Feature Offerings

From the perspective of hosting features, Intermedia is also not competitive. It utilizes Windows server 2008 with IIS 7.0 that are to some extent outdated on the market. Besides, the company is not generous with the allocation of server resources.

To make this point clearer, we have made a comparison between Intermedia and Host4ASP.NET, an industry-acknowledged leader. Refer to the following table for more detailed information about their feature offerings.

Basic Features Intermedia Host4ASP.NET
Plan in Comparison Basic Basic
Disk Space 10GB 10GB
Bandwidth 100GB Unlimited
Windows Server 2008 2012 R2
IIS Version 7.0 8.5
.NET Version 4.0/3.5/2.0/1.1 5/4.5/3.5SP1/2/1.1
MS SQL 2008 2012/2014
MySQL 5 No Yes
PHP 5 No Yes
Silverlight Yes Yes
Classic ASP No Yes
URL Rewrite 2 No Yes
Control Panel HostPilot WebSitePanel
Discount 40% off
Promotional Price $15.95/mo $2.95/mo
How to Claim Link Activation

By the table above, it is clear that Intermedia allows less server resourcess than Host4ASP.NET and fails to keep pace with the latest Microsoft technologies. Considering the high pricing level and relatively limited features, Intermedia is not as cost-effective as its opponent.

Uptime & Loading Speed

Intermedia claims to invest a lot of human and capital resources to ensure its users with a high-level of hosting reliability and fast speed. As it advertises, the company leverages hundreds of multi-core Xeon Dell servers in a state-of-the-art data center in the Silicon Valley.

Solid Hosting FacilityMoreover, it declares to equip the data center with fully redundant power supplies, top-notch cooling systems, and other rock solid facilities to maximize the uptime.

According to our monitoring results, however, Intermedia does not perform as well as expected in both uptime and speed. In the past thirty days, it has only achieved an average of 98.9% uptime and consumed more than 660ms for answering to a serve request.

To be honest, the company’s hosting performance is far from satisfying for users to focus on their online business. You can check the following screen capture for more statistics about Intermedia sever response time in the previous month.

Intermedia Server Response Time

Customer Support

At first glance, nothing is lacking in Intermedia technical support. It has a team of professional experts being dedicated to helping users 24 hours a day and 7 days a week. Also, it provides almost all the popular communication channels, including telephone, live chat, ticket, email, knowledgebase, and social media.

Nevertheless, as many customers has noted, it is actually difficult for users to get any effective assistance from Intermedia because of multiple significant limitations. For example, the company provides no support for web hosting during the weekend, which contradicts with its promise of being available 24×7.

Moreover, the live chat support is indeed non-existent. Whenever users are trying to launch an online talk, they will be redirected to Intermedia product introduction page rather than get connected to a support representative.

Summary – Intermedia Is Not Recommended

On the basis of what we have explored in this Intermedia review, the company is definitely not an ideal option for Windows hosting considering its high pricing level, outdated ASP.NET related features, poor performance, and unsatisfying technical support.

Therefore, we recommend you try the following better alternatives if you take your website seriously. These companies provide high-quality hosting services at affordable prices to grant you with enough confidence on the road of pursuing online success.

ASP.NET Hosting

Plan Basic
Regular Price $15.95/mo
Discount N/A
Coupon Code N/A
Effective Price $15.95/mo
Purchase Security
Full Refund Trial Unspecified
Anytime Pro-Rated Money Back N/A
Credit Card Yes
PayPal N/A
Check N/A
Basic Features
Free Domain N/A
Addon Domain 1
Hosting Sites 2
Disk Space 10GB
Monthly Bandwidth 100GB
FTP Account Unlimited
Email Unlimited
Green Powered N/A
OS Windows Server 2008
IIS 7.0
Trust Level Unspecified
Application Pool N/A
Classic ASP N/A
ASP.NET 4.0/3.5/2.0/1.1
Silverlight Yes
MSSQL 2008
MSSQL Usage 200 MB
Extra Technology
URLRewrite2 N/A
Remote IIS Management Yes
SQL Management Studio Access N/A
Web Matrix N/A
MS Web Deploy N/A
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