Verio is a US-based provider of shared hosting, VPS hosting and domain names. For shared hosting, the company provides both Linux hosting and Windows hosting.
Verio claims that they value their customers, so they only focus on affordable and reliable hosting solutions. However, the reality is quite cruel because the Windows hosting service offered by Verio is neither affordable nor reliable enough. Besides, the features are not good at all. The company doesn’t even adopt any of the latest Microsoft technologies.
Now, we’d like to show you more details about Verio Windows hosting plan by presenting the pros and cons.
The Pro – 30-Day Money Back Guarantee
Verio provides a refund guarantee for all users. If you sign up and then feel unsatisfied, you can cancel your account within the initial 30 days, which enables you to request a refund of the hosting fees you have paid.
This guarantee makes sure that your trial is worry-free, because the loss is minimized in the case that you don’t like the service.
Cons of Verio Windows Hosting Plan
Despite the 30-day refund guarantee, Verio Windows hosting is not worth a try because of the poor performance, lack of features, and un-considerate customer support. Detailed reasons are analyzed in below.
A single plan with high prices
Verio only provides one Windows hosting plan. This plan is now priced at $9.99/mo for 24-month subscriptions, and $10.99/mo for 12-month subscriptions.
These prices are not cheap, but you still have to pay attention that they are the introductory offers for the first term only. The renewal prices are even higher, which are $10.95/mo, $11.95/mo, $12.95/mo and $13.95/mo for 36/24/12/1-month terms.
The good things you can expect from the plan are a free domain name, $100 Bing ad credits and $100 Google AdWords credits.
Verio Windows hosting plan includes unlimited disk storage, bandwidth and email accounts, and it supports unlimited domains. These features are good since you can get enough server resources.
However, the other features in the plan are some kind of horrible. Here are the reasons.
- The custom web-based control panel is not good-to-use. None of the design, navigation and features is excellent enough, especially when it is compared with the popular control panels like WebSitePanel and Plesk.
- The company provides outdated technologies, such as Windows Server 2003, IIS 6/7, and ASP.NET 2.0/3.0. You should know that the latest Windows Server is 2012 R2, and ASP.NET is in the version 5.0.
- Verio doesn’t offer the advanced Microsoft technologies like WebMatrix, Web Deploy, and remote IIS management.
To show you more details, we will compare Verio Windows hosting plan with a plan from Host4ASP.NET – a leading Windows hosting provider in the US.
|Windows Server||2003||2012 R2|
|Isolated Application Pool||No||Yes|
|Claim It||–||Promo Link|
With Verio, you are not backed up by any uptime guarantee. But as the company promises that they are using two US-based data centers with 24×7 security, redundant routers with BGP, and segregated server environment, we have run an uptime monitoring program to test whether the facilities are good enough.
Unfortunately, Verio cannot achieve an excellent 99.9% uptime. Sometimes the uptime can be 99.8% or a little higher, but for most other times, the figure averages about 99.7%. Below are the recent records.
Serious latencies and slowness
Verio servers and networks are not fast although the Tier 1 service providers are the reputable ones like AT&T. The company doesn’t utilize those advanced technologies such as SSDs and CDN to improve the speed of their services. The optimization of the servers and networks is also doubtful.
The evidence for these results is the monitoring result of the company’s server responses and page loads. The average server response time is longer than 600ms, and page loads take more than 5 seconds.
Lack of efficient technical support
The technical support from Verio can be requested via live chat, telephone and support tickets. The communication channels are rich, so you can always choose your favorite one. However, the efficiency is quite a concern because the chat system and phone are not responsive, and you may not receive a ticket reply after waiting 5 hours. This might be because Verio only has a few people supporting the Windows hosting users.
Verio also has a knowledgebase available for learning basic hosting knowledgebase and resolving the commonly-seen problems. But this knowledgebase is limited in the resources. There are only a few tutorials about Windows hosting which cover IIS, MSSQL and email.
Conclusion – Verio Is Not Recommended
The only reason to try Verio is the refund guarantee. However, this is not convincing enough for making a purchase because many other Windows hosting providers also provide such a guarantee while offering much better feature, speed and support.
As a result, we suggest you consider another host instead of Verio. If you have no idea about which to choose, start from the following excellent options.